Great Lakes Outdoor Supply

They had a New Years Sale online in which their website wouldn't allow me to make a purchase. I tried several times and from different computers to no avail. Nobody seemed to be in either of the stores to help and they have been completely unresponsive to email about the issue. Just talked to someone in the store and they said they wont honor the sale price even though their website would not let me check out all day yesterday.

love hate relationship with Great Lakes, love the products and firearms but definitely have some staff issues, non helpful, act like they're above everyone and tend to gravitate towards pretty women! not all staff is this way but majority of gun salesmen, again I love the products and the store itself but customer service is not equal

I just came here for the Black Friday deal. The Amish guys behind the desk were friendly. The ones outside stared me down ( tall Hispanic) probably because they have never seen such a tall/big guy. Nonetheless they have pretty good merch for sale. The Iowa Smokehouse jerky was delicious. If you are looking for big brand stuff, this isn’t the place. No carhartt or Stanley cups here. But lots of substitutions of big brands ain’t your thing. Also a few toys for the kiddos and knifes are up front. Would come Back here again if I’m in the area.

I had a problem with being over charged for a large item and I reached out to one manager and he was no help at all but another manager reached out to me after seeing my review and helped me out and refunded me the money without a problem. Definitely recommend going here and if you have a problem ask for Nicole she will help you out. Thank you Nicole I appreciate you helping me!!!

I would give Great Lakes Outdoors in Middlefield an A+. Large store with lots of sporting goods (especially firearms and ammo) to pick from - and employees who actually want to help you (a rarity nowadays). My wife and I had the pleasure of being assisted by the Firearms Manager - Mr. Robert Gotham. He spent a lot of time showing us the differences in handguns. We are in the market to buy a new handgun so my wife and I can shoot together. We enjoyed the time we spent there and are very close to purchasing a new handgun. I have bought ammo and browsed there before. The other employees were very helpful also. It’s a very nice change to go into a store where the staff actually wants to help you - rather than just tries to get you in and out. Thanks again all!